Fastest answer: Discord

Minutes on EU evenings, when most of the roster is online and queueing anyway. Slower during the day and slower again mid-game, because the people answering are the people playing. Email is checked once a day.

If it has been longer than a day on Discord, post in your ticket again rather than starting a new one. Threads get buried, people do not ignore them on purpose.

Your bracket, your current rating, your class and spec, and what you are trying to reach. If it is about an existing order, the AC-XXXXX code from your tracker page is enough on its own.

For anything priced by hand, like Rank One, add what gear you have and roughly how many hours a week you can play. That is what decides whether the answer is a number or “not this season”.

Yes, in Discord. We do not put armory links on the site because boosting accounts get reported and we would rather keep this roster playing. Ask in a ticket and you get proof of titles and peaks before any money moves.

That is a scammer.We never DM first. Not for orders, not for payment, not to “verify” anything, no matter what the name or avatar says.

Every word about your order happens in your own ticket thread. If somebody messages you out of the blue, screenshot it and post it in your ticket so we can ban them.

Open a ticket with your order code and say what happened. The refund policy sets out what is covered and what is not, and it is worth reading first so you know what to expect.

Nothing about a refund gets decided over email. It happens in the ticket, where there is a record of it.

Yes. Anything the configurator does not cover, several characters at once, or a package across brackets: ask and we will quote it. Prices for those are agreed in writing in the ticket before anything starts.