Refund Policy

Before we start: full refund

Cancel any time before a booster has played the first game of your order and you get 100% back, no questions. Message us in Discord or from your order page.

Once it is running: pro rata

Cancel mid-order and we refund the part not delivered, measured against the rating gained or the sessions completed. Example: a 1,500 → 2,000 push cancelled at 1,750 refunds roughly half. The exact split is shown to you before the refund is issued.

If we fail to deliver

If we cannot reach the agreed target, you choose: a full refund of the undelivered portion, or we keep playing at no extra cost until it is done. Missing the hour estimate alone is not a failure to deliver. Estimates are estimates.

What is not refundable

• An order that has already been delivered in full.
• Coaching sessions and VOD reviews once the session has happened. The work cannot be returned.
• Rating lost after delivery because you kept queueing. We deliver a rating, not a permanent one.
• Orders where you made delivery impossible: access that never worked on a piloted order, or repeated no-shows on a selfplay order, after we chased you twice.
• Blizzard account action. We disclose this risk plainly in the Terms of Service and you accept it when ordering. Work already performed is not refunded because an account was suspended.

EU right of withdrawal

EU consumers normally have 14 days to withdraw from a distance contract. Because a boost starts immediately on request, you expressly ask us to begin during that period and acknowledge that you lose the right of withdrawal once the service is fully performed. Until then the pro rata rule above applies.

How to request one

Email support@arenacarry.gg or open a ticket in our Discord with your order number. We answer within 24 hours and approved refunds go back to the original payment method within 5–10 business days, depending on your bank.

Chargebacks

Talk to us first. We have never refused a legitimate refund, and a chargeback on delivered work is contested with the full order log and chat history.